916 Privacy Policy — Protecting Our Users' Data
Your privacy is 916's top priority. This document clearly explains how we collect, store, use, and protect the personal information of our users on the platform in Malaysia.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the 916 platform, we collect several categories of information to ensure a smooth, secure, and relevant user experience. The information collected includes:
- Account information: Full name, phone number, email address, and password created during registration.
- Identity verification information: A copy of your identity document (such as your national ID) is required before your first withdrawal is processed.
- Payment information: Bank account details, e-wallet numbers, and transaction records in MYR (RM). We do not store credit or debit card numbers directly — all transactions are processed through a secure payment gateway.
- Device and browser information: IP address, device type, operating system, browser version, and login session data are collected automatically for security and technical diagnostic purposes.
- Usage data: Betting history, games played, session duration, and in-platform actions are recorded for service improvement and suspicious activity detection purposes.
- Cookies: Technical cookies and preference cookies are collected as described in the following sections.
2. How We Use Your Information
Information collected by 916 is used solely for legitimate purposes directly related to the operation of the platform. The following are the primary ways your data is used:
- Account management: Allows you to log in, manage your balance, make deposits and withdrawals, and securely access all platform features.
- Transaction processing: Processes deposits and withdrawals in MYR (RM) accurately and verifies user identity before approving large transactions.
- Platform security: Detects and prevents fraud, unauthorised access, money laundering, and any activity that violates 916's terms of use.
- Customer support: To enable the 916 support team to provide relevant and accurate assistance based on your account history and activity.
- Service improvement: Analysing aggregated usage patterns to improve platform design, introduce new features, and enhance the mobile experience for Malaysian users.
- Legal compliance: To meet the reporting obligations and record-keeping requirements mandated by applicable law.
916 does not use your personal data for third-party advertising or information sales.
3. Cookies & Session Tracking
The 916 platform uses cookies to ensure core platform functions operate correctly and to enhance the user experience. There are two types of cookies in use:
- Essential cookies: Required for core platform operations such as maintaining login sessions, remembering language preferences, and ensuring session security. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: Used to understand how users interact with the platform — such as the most frequently visited pages and session duration — for internal improvement purposes. This data is collected anonymously and is not linked to your personal identity.
You can manage cookie settings through your browser. However, disabling essential cookies may affect your ability to log in and use the 916 platform fully.
4. Data Security & Information Sharing
Security Measures
916 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption on all connections between your device and 916's servers.
- Strict access controls — only authorised staff may access user data, and all access is logged and monitored.
- Passwords are stored in hashed form using secure algorithms — we do not store passwords in plain text.
- Continuous monitoring to detect suspicious activity or unauthorised access attempts.
Sharing With Third Parties
916 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. Information is only shared under the following limited circumstances:
- Payment processors: Required transaction details are shared with recognised payment gateway providers to process deposits and withdrawals in RM.
- Legal requirements: 916 will disclose information to the relevant authorities when required by law, court order, or a legitimate official investigation.
- Fraud prevention: In cases involving fraud or serious security threats, relevant information may be shared with the appropriate parties for protective purposes.
All third parties working with 916 are required to uphold the same data protection standards as our own policy.
5. Your Rights as a User
As a 916 platform user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you. Submit your request via our support email.
- Right to rectification: If any information we hold is inaccurate or outdated, you may request a correction. Basic details such as your phone number and email address can be updated directly in your account settings.
- Right to erasure: You may request the deletion of your account and personal data. However, we may need to retain certain records to fulfil legal obligations or for fraud prevention purposes within the period prescribed by law.
- Right to object to processing: You may object to the processing of your data for specific purposes, subject to the platform's operational requirements.
To exercise any of the rights above, contact the 916 support team at: [email protected]. We will process your request within a reasonable timeframe. If you have further questions, FAQ page we have additional helpful information available.
Privacy Policy Changes
916 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of the platform after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Questions About Your Privacy?
Contact us at [email protected] or visit our help page for more information.